Refund and Returns Policy

1. Overview

This Refund and Returns Policy governs the conditions under which iconfinds will accept returns and issue refunds for purchases made through https://www.iconfinds.store. By completing a purchase, you agree to the terms set out below.

2. Eligibility for Refunds

2.1 Digital Products

All sales of digital assets (icons, graphics, fonts, etc.) are final. Because the items are delivered instantly and cannot be returned, refunds are only granted in the following circumstances:

• The product is materially different from its description.
• The file is corrupted or cannot be opened after multiple attempts.
• A purchase was made in error and the request is submitted within 48 hours.

To request a refund, you must contact us at [email protected] with the order number and a detailed explanation.

2.2 Physical Products

Physical items (e.g., printed merchandise) may be returned within 30 days of receipt, provided they are unused, undamaged, and in their original packaging.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
• Refunds will be issued after the returned item is inspected and approved.

3. Return Procedure

To initiate a return, follow these steps:

1. Contact our support team at [email protected] within the applicable time frame.
2. Provide your order number, reason for return, and any supporting evidence (e.g., photos of damage).
3. Receive a Return Merchandise Authorization (RMA) number and instructions for shipping.
4. Ship the item using a trackable method and retain the receipt.

4. Refund Method

Refunds will be processed using the original payment method. Credit card refunds may take up to 10 business days to appear on your statement. For PayPal or other payment services, the timeline follows the provider’s policy.

5. User Responsibilities

• Provide accurate contact and payment information at the time of purchase.
• Review product descriptions, screenshots, and specifications before buying.
• Report any issues promptly and cooperate with the return verification process.
• Comply with all applicable laws and the terms of use of iconfinds.

6. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (216) 421-3040
• Address: 2200 South 16th Street, Cleveland, Ohio 44151, United States

7. Legal Disclaimer

iconfinds reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and become effective upon publication. This policy does not affect any statutory rights you may have under applicable consumer protection laws.